Customer expectations are changing, they have more choice than ever before. They also have more ways of interacting with your business than ever before - in-store, online, phone, email, social, review sites the list is endless.
So how do you deliver a great service experience for your customers at all touchpoints and turn customers into raving fans? And how can you these fans help to grow your business?
In this workshop you’ll find out. We’ll cover:
- Getting to know your customers - locals, visitors, where are they coming from, what are they looking for?
- What is their journey to purchase - customer journey mapping, how they find you & how to build loyalty at each stage of the path the purchase
- Customer Experience what is it? What ‘experience’ is today’s customer looking for and how do you deliver it online and offline
- Using stellar service to grow your business - turning loyalty into increased sales and boosting your bottom line